FAQ’S
1. Who is ANT Wholesale Clothing?
ANT Wholesale Clothing is a trading division of ANT Trading Ltd. ANT Trading Ltd are a UK company who have been selling ex chainstore children’s apparel in the UK for over 8 years, instore and wholesale.
2. What does ex chainstore mean?
Ex-chainstore clothing is clothing that was originally made for a major high street chainstore who cancelled the order. The most common cause for cancellations is late delivery. We can then offer the clothing to our wholesale customers at a clearance price, substantially lower than the manufacturer’s price to the store group who ordered them in the first place.
3. Are original labels removed?
Original store labels are removed, defaced (cut or blacked out) to the satisfactory level of the chainstore/factory. This is legally required in order to protect the intellectual rights of the original store group and also to prevent unauthorised store-returns. Labels are removed/defaced by the manufacturer or by ourselves before sale. Please be aware however, that sometimes mistakes can happen and it is our customers’ responsibility to ensure that all the required debranding is done, and all original labels which can identify the original store group for are removed prior to sale.
4. Where Ex-Chainstore goods have been delivered with labels, do we have to remove them?
Goods that were originally manufactured for chainstores, brands or on-line retailers are supplied under strict condition that all original labels and tags are removed prior to resale and that no reference to the original store group is made when being offered for sale. This is the responsibility of the person/company who purchase the goods, whose name appears on the sales invoice. Some brand names may be licensed to a store group, designer or manufacturer. In this case, it is our customers’ responsibility to ensure that any labels which can identify who the garment was made for are removed prior to sale.
5. Are all the products you sell ex-chainstore?
No. Where we have not listed the item as ex chainstore, or the store name has been written in full, they will be sold with labels (and tags where applicable). However, in the case of brand names which are licensed to a store group, designer or manufacturer, it is our customers’ responsibility to ensure that any labels which can identify who the garment was made for are removed prior to sale.
7. What are your shipping charges?
Our shipping charges are listed here
8. Are the ex chainstore clothes ‘seconds’?
Our garments are brand new perfect Grade A stock. When this is not the case, we will clearly state if the items being offered are Grade B goods.
9. What is your cancellations/returns policy?
ANT Wholesale Clothing offers a 14 Day returns policy on all purchases. This means that if for any reason you are not satisfied with your purchase, even if there are no faults, you can return it to us in its original condition within 14 days of the date you received the item, and we will refund you.
This is under the condition that items are returned with the full original ratio (unless the items are faulty). We may, at our discretion, charge a 15% restocking fee for items returned, obviously unless the items are faulty or incorrectly sent. Regular customers with whom we have a good working relationship will not be charged the 15% restocking fee.
If a customer cancels their order before it has been shipped, but we have already processed it, we reserve the right to charge a 15% restocking fee.
Please refer to our returns policy.
10. What about shortages & damages?
All orders are quality controlled and checked by our warehouse staff to ensure there are no shortages or damages. When you sign your delivery note you agree that the correct amount has been delivered.
If you do notice there is a missing item (or items) in your delivery within 3 days of delivery, please notify us immediately by emailing antwholesaleclothing@gmail.com and we will do our best to replace or refund the missing item (or items).
If any goods you have received are damaged in any way, please notify us within two weeks of delivery.
11. What if I receive a faulty item?
If any item has a fault, please contact us as soon as possible, and we will exchange it free of charge or provide a credit, or refund if the item is no longer available upon receipt of the faulty item. Please refer to our returns policy.
12. What is your minimum order requirement?
There is no minimum order requirement. Styles are sold in ratio packs and you can purchase one ratio pack of any style.
13. Do you ship to all countries?
To enquire about international delivery, please contact us by email: antwholesaleclothing@gmail.com clearly stating the items you are interested in, the quantity, and the country you require shipping to.
14. What are your terms with regards to VAT?
All delivery costs within the UK are subject to VAT.
Prices quoted on our site exclude VAT at the current rate of 20% on adult clothing. No VAT is payable on children’s wear. Any VAT applicable to your order is calculated and added at checkout.
If you are from an EU country outside of the UK and we are delivering outside of the UK, please add your correct VAT number when you create your account and you will not be charged VAT. If you have not done this when you created your account please notify us and we will add your VAT number to your account and you will not be charged VAT
All customers from outside of the EU may be liable to import taxes in your country.
15. If I plan to export my order to a country outside of the EU, do I have to pay VAT when I place the order?
If we are shipping to the country of destination using our courier and the invoice address is in the country of destination, you will not have to pay VAT when placing the order.
If we are shipping to a UK address and you are arranging shipping abroad you will have to pay VAT when placing the order.
We will refund the VAT if the following is done:
1. The invoice address is the address the goods are being delivered to in the country of destination, NOT an address in the UK.
2. You supply us with a proof of shipment from your shipping company. This must be in the form of an SOE8 declaration with either a “customs departure message” or an “entry advice after departure”.
If you are using a shipping company we will need a Proof of Shipment from them which must include the following:
o Our name and address as supplier of the goods.
o Our Invoice or order number.
o Nature of goods.
o Date of departure of goods.
o Full name & destination of export address.
o Name & address of shipping agent.
o Agent’s stamp or signature.
16. What forms of payment do you accept?
You can pay by Paypal, Credit/Debit card or by direct payment to our bank account. If you wish to pay by direct payment to our bank account our bank details will be displayed when checking out and goods will be processed only after we receive cleared funds in our account. If funds are not received within a week, the order is automatically deleted from the system
17. When will I receive my order?
We endeavour to dispatch all orders within 1 working day. We will notify you when we have dispatched your order. We send our goods to UK customers on a next day delivery service which means you should receive them before 6pm a day after dispatch.
18. What does my order status mean?
Pending: Your have successfully placed your order.
Confirmed: Your order is being processed.
Cancelled: Your order has been cancelled.
Completed: Your order has been dispatched by courier. In the UK we use a next day service. For European orders delivery usually takes 3-5 days.
19. Do you sell cheaper in bulk?
Yes. If you require more than 200 pcs per style please email or call us.
20. Why is it best to log in before browsing?
If you are logged in, the cart will save the items for you on the system. However, leaving them in the cart does not “reserve” them and there is a possibility that some lines could sell out before you complete your purchase.
21. Am I going to receive all listed sizes?
We endeavour to send you a good ratio with all the sizes listed.
1.Packs that should have up to 3 size ratios. In the rare occasion that we have one size missing you will be notified and you will have the option to accept or cancel the item.
2. Packs that should have 4-6 size ratios: In the rare occasion that we have one size missing we will make up the pack with an item in another size. If there is more than one size missing you will be notified and you will have the option to accept or cancel the item.
3. Packs that should have 7 or more size ratios: In the rare occasion that we have up to three sizes missing we will make up the pack with items in other sizes. If there are more than three sizes missing you will be notified and you will have the option to accept or cancel the item.